Shipping Information

At Canna Growers Solution, we strive to deliver your orders as quickly and efficiently as possible. Below, you will find all the details regarding our shipping policies. By making a purchase on our website, you agree to the terms outlined here.

1. Shipping Locations

We currently offer shipping to the following locations:

  • Domestic Shipping (USA): We ship to all 50 states within the United States.
  • International Shipping: We do not offer international shipping at this time but are working to expand our services.

2. Shipping Methods and Delivery Times

We offer several shipping options to ensure that your order arrives as quickly as possible. Please see below for available shipping methods:

  • Standard Shipping:

    • Delivery Time: 5-7 business days
    • Cost: Free on orders over $50. For orders under $50, the cost is calculated at checkout.

  • Expedited Shipping:

    • Delivery Time: 2-3 business days
    • Cost: Based on weight and location, calculated at checkout.

  • Overnight Shipping:

    • Delivery Time: 1 business day
    • Cost: Based on weight and location, calculated at checkout.

Please note that delivery times are estimates and may vary due to weather, holidays, or other unforeseen circumstances.

3. Order Processing

  • Processing Time:
    All orders are processed within 1-2 business days after they are placed. Orders placed on weekends or holidays will be processed on the next business day.

  • Order Confirmation:
    Once your order is placed, you will receive an order confirmation email. This email will include your order number, shipping details, and estimated delivery date.

4. Shipping Costs

  • Domestic Shipping:
    We offer free standard shipping on orders over $50 within the U.S. For orders under $50, shipping fees will be calculated at checkout based on your location and the shipping method chosen.

  • Shipping Upgrades:
    If you wish to upgrade your shipping method (e.g., expedited or overnight shipping), you can select your preferred shipping option during checkout. The cost for upgraded shipping will be displayed before you complete your order.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number so you can monitor your package's progress. You can also check the status of your order by logging into your account on our website.

6. Shipping Restrictions

  • Address Accuracy:
    Please ensure that your shipping address is accurate and complete. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.

  • P.O. Boxes:
    Some shipping carriers do not deliver to P.O. Boxes. Please use a physical address for the fastest delivery.

  • Restricted Items:
    Certain products may be subject to shipping restrictions in specific states or regions. If your order contains a restricted item, we will contact you to discuss alternate options.

7. Lost or Damaged Items

We take every precaution to ensure that your products are shipped securely. However, if your order is lost or damaged during shipping, please contact us immediately at info@cannagrowsolutions.com. We will work with you and the shipping carrier to resolve the issue.

  • Lost Packages:
    If your package is marked as “delivered” but you have not received it, please contact the carrier for assistance. We are not responsible for lost packages once they are marked as delivered.

  • Damaged Packages:
    If your items arrive damaged, please keep the original packaging and contact us within 7 days of receiving the package. We will assist you with a claim or arrange for a return and replacement.

8. Shipping Insurance

For added peace of mind, you have the option to purchase shipping insurance at checkout. Shipping insurance ensures that you are covered for any loss or damage to your order during transit.

9. Returns and Exchanges

For information on how to return or exchange an item, please refer to our Return and Refund Policy. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., damaged or incorrect items).

Contact Us

If you have any questions or concerns about shipping, please contact us:

Email:
info@cannagrowsolutions.com

Phone:
+1 (915) 233-9049

Address:
1141 Ringwood Ct, Ste 100, San Jose, CA, US, 95131