Return and Refund Policy

At Canna Growers Solution, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, please review our return and refund policy below to understand your options.

Eligibility for Returns:

To be eligible for a return or refund, the following conditions must be met:

  1. Product Condition:

    • Products must be in new, unused, and undamaged condition.
    • All original packaging, tags, and manuals must be intact and included with your return.

  2. Return Timeframe:

    • Returns must be initiated within 30 days of receiving your product. After 30 days, unfortunately, we cannot offer a refund or exchange.

  3. Non-Returnable Items:

    • Some items, such as custom orders or perishable goods, are non-returnable. Please check the product details to confirm if it qualifies for a return.

How to Initiate a Return:

To initiate a return, please follow these steps:

  1. Contact Us:

    • Send an email to returns@cannagrowsolutions.com with your order number and a brief explanation of why you are requesting a return.
    • Alternatively, you can fill out the Contact Form on our website, and our support team will get in touch with you.

  2. Return Instructions:

    • Once we receive your request, we will provide you with the necessary return instructions, including a return authorization number (RA#) and the address for returning the item(s).

  3. Prepare the Return:

    • Package your items securely to prevent damage during the return shipping process. Be sure to include all original packaging and documentation.

  4. Ship the Return:

    • Ship the returned product(s) to the address provided. We recommend using a trackable shipping service to ensure the safe return of your item. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.

Refunds:

Once we receive and inspect the returned product, we will notify you via email. If your return is approved, we will issue a refund to your original method of payment. Please allow up to 7-10 business days for the refund to be processed.

  • Restocking Fees:

    • In some cases, a restocking fee may apply for certain items. This will be communicated to you upon return request.

  • Partial Refunds:

    • If the product is returned in a used or damaged condition, we may issue a partial refund based on the condition of the returned item.

Exchanges:

If you would like to exchange an item for a different product, please contact us directly at returns@cannagrowsolutions.com to begin the exchange process. You will be responsible for the shipping cost of the new item unless the exchange is due to our error.

Damaged or Defective Products:

If your product arrives damaged or defective, please contact us immediately at returns@cannagrowsolutions.com with pictures of the damaged items and packaging. We will promptly assist with a return, exchange, or refund at no additional cost to you.

Shipping Errors:

In the event of a shipping error (such as receiving the wrong item), please notify us within 7 days of receiving your order. We will correct the issue and cover the cost of return shipping.

Contact Information:

If you have any questions about our Return and Refund Policy or need assistance, please contact our support team:

Email:
returns@cannagrowsolutions.com

Phone:
+1 (915) 233-9049

Address:
1141 Ringwood Ct, Ste 100, San Jose, CA, US, 95131

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (PST)